Introduction
By using our website and purchasing our products, you agree to comply with these Terms and Conditions. Please read them carefully. These terms are governed by Singapore law.
Eligibility
You must be at least 18 years old to purchase wine or alcoholic beverages from our website in accordance with the legal drinking age in Singapore. We may request age verification upon delivery to ensure compliance with the law.
Product Availability
All products are subject to availability. In case a product becomes unavailable after an order is placed, we will notify you and may offer a suitable replacement or cancel the order.
Pricing and Payment
All prices are listed in Singapore Dollars (SGD). We reserve the right to change prices at any time without prior notice. Payments are processed securely through our payment gateway, and you are responsible for providing accurate payment information.
Delivery
- Delivery is only conducted on Monday – Friday (no delivery on weekends and public holidays). Orders (exclude perishable foods) to be dispatched in 2-3 working days upon receipt of payment.
- Delivery charges will be calculated at checkout.
Sale and Distribution Restrictions
You may not resell or redistribute the products purchased on our website. All sales are for personal consumption only.
Refund
Given the perishable and sensitive nature of our products, our standard policy is that all sales are considered final. We do not typically offer returns, exchanges, or refunds. However, we value your satisfaction. If you encounter any issues with your purchase, please contact us at letsdrink@winewavepd.com (Monday-Friday, 11 AM – 5 PM). We are committed to addressing your concerns and exploring potential resolutions on a case-by-case basis, in accordance with applicable Singaporean consumer protection laws.
Intellectual Property
All content, logos, trademarks, and materials on our website are owned by or licensed to us and are protected by intellectual property laws. You are not permitted to use any of this content without our written permission.
Liability
We are not liable for any direct, indirect, or consequential damages arising from the use of our website or the purchase of our products. Our liability is limited to the amount paid for the specific product that caused the issue.
Third Party Links
You may find links to other websites or content from third parties on our site. Please be aware that these links are provided for your convenience and do not imply our endorsement. We are not responsible for the content, accuracy, or safety of these external sites. We strongly recommend that you carefully review the third party’s policies before making any purchases or engaging in any transactions. Any issues or questions related to third-party products or services should be addressed directly with the third party.
Force Majeure
We are not responsible for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, or disruptions in supply chains.
Privacy and Data Protection
We are committed to protecting your privacy. We collect and process your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). Please refer to our privacy policy.
Amendments
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and by continuing to use our website, you accept the updated terms.
Product Information
We strive for accuracy in our product information, including descriptions and images. While we make every effort to ensure consistency, slight variations may occur between the displayed and actual product.
Contact Us
For any questions regarding our Terms and Conditions, please contact us at letsdrink@winewavepd.com